Our customers' satisfaction is our number one priority.
If you have used the item, but are not happy with it, please email us at firstname.lastname@example.org and we will issue you a full credit on our website. Item must have been purchased on our website within 30 days of notification. Thank you.
We offer a full refund when the product has not been opened and is unused. Please note that customers will be responsible for return shipping costs.
Any returns must be in the original packaging, unopened with proof of purchase on our website. If you purchased the item at another retailer, please contact that retailer for a refund. Thank you.
If you are unhappy, please contact us within 30 days of purchase for a credit. We are not able to accept used items back due to FDA laws.
If the products arrive with visible defects or are broken, please take photos of them and email them to us at email@example.com. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
We do our best to process your orders as fast as possible. If there is a delay, we will email you to give you more information. US orders that are in stock usually ship within 1-2 business days, unless there is a holiday.
Standard delivery usually takes around 7 business days. Please note that due to shipment carriers timelines, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
If a product you want is out of stock or you don't see it on the website, please feel free to shoot us a message at firstname.lastname@example.org with the product you are looking for in the subject line. We will send you a notification when they are back in stock!