Our Guarantee: If you are not happy with your results, email us at firstname.lastname@example.org and we will issue you a credit back for that item in our shop for up to 30 days of receipt of the items. Because of FDA rules, we cannot accept returns unless items are unopened and unused.
We have a 30-day return policy if you received the wrong item, which means you have 30 days after receiving your item to request a return for any unopened and unused items.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Because of FDA regulations, we are not able to accept returns on opened, used skincare. Sorry.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address: 4607 Lakeview Canyon rd., Suite 246, Westlake Village, CA 91361
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.
NOTE: Again, we cannot issue refunds on opened, used items, but we will issue you a full credit back to shop for a different item in our store.